50 East 52nd Street Brooklyn, NY 10022 United States
+1322224332 +4643758533
info@google.com support@google.com
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Shopping Information
How long does shipping take?
Shipping times vary by location. Orders typically take 4-6 business days for destinations like the US, Canada, and Japan. Delivery times may vary depending on your location and local customs.
Do you offer free shipping?
We offer free shipping on select products and promotions. Otherwise, shipping charges are calculated at checkout based on your location and chosen delivery method.
Can I track my order?
Yes, we provide tracking numbers for all orders. You will receive an email with tracking information once your package has shipped, so you can monitor its progress.
Can I change my shipping address after placing an order?
Once your order has been processed and shipped, the shipping address cannot be changed. Please review your details before finalizing your order to avoid any issues.
Do you ship internationally?
Yes, we ship to various countries around the world. However, there may be exceptions based on local customs or delivery restrictions, so please review shipping details before ordering.
Are there any customs fees or import taxes?
Customs fees and import taxes may apply based on your location. These charges are not included in the shipping cost and are the responsibility of the customer.
Payment Information
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment platforms.
Is it safe to make payments on your website?
Yes, we use SSL encryption to protect your payment details, ensuring all transactions are secure. Your information is kept private and safe.
Can I use multiple payment methods for my order?
Currently, we only accept one payment method per order. Please ensure you have the correct payment method selected at checkout.
Do you offer payment plans or financing?
We do not currently offer payment plans or financing options. Full payment is required at the time of purchase.
Can I change my payment method after placing an order?
Once your order is placed, the payment method cannot be changed. If you encounter any issues, please contact us as soon as possible.
Do you charge sales tax on orders?
Sales tax is applied based on your location and local tax regulations. The tax amount will be displayed during checkout before you complete your purchase.
Orders and Returns
How can I cancel or modify my order?
Once an order is placed, it’s processed quickly. If you need to cancel or modify it, please contact us immediately. Once shipped, we cannot make changes to your order.
How do I return an item?
To return an item, please contact our customer support team within 30 days of receiving your order. We will guide you through the return process, including any return shipping details.
Can I exchange an item for a different size or color?
Exchanges are possible if the item is returned in its original condition. Please reach out to us for assistance with exchanging items.
What do I do if my order is damaged or defective?
If your order is damaged or defective, please contact us within 7 days of receiving the product. We will assist you with a replacement or refund.
How long does it take to process a return?
Returns are typically processed within 5-7 business days after we receive the item. You will be notified once your return is complete and a refund is issued.
Can I return sale items?
Sale items may be returned, but please check our return policy for specific terms and conditions related to discounted items.
